1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out a contact or intake form on our website
• Book a coaching session through our scheduling system
• Purchase a coaching package, digital product, or workbook
• Communicate with us via email, phone, or messaging
• Participate in a coaching session (one-on-one or group)
• Submit a testimonial or participate in a case study

This information may include your name, email address, phone number, billing information, and any personal information you choose to share in the context of coaching.

Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information, including IP address and general geographic location, browser type and device information, pages visited and time spent, and cookies and similar tracking data (see Section 5).

Information from Third Parties

We may receive information from third-party services we use to operate our business, such as payment processors (Visa, Mastercard, Google Pay, Apple Pay) and scheduling platforms. We do not control the data practices of these third parties and encourage you to review their privacy policies.

2. How We Collect Information

We collect information through:

• Direct submissions — forms, emails, phone calls, and session communications
• Automated technologies — cookies, pixels, and analytics tools on our website
• Third-party integrations — payment processors, scheduling software, and email platforms

We do not purchase data from data brokers or third-party list providers.

3. How We Use Your Information

We use the information we collect to:

• Schedule, deliver, and follow up on coaching sessions
• Process payments and manage billing
• Communicate with you about your account, sessions, and services
• Send administrative messages such as appointment reminders and receipts
• Fulfill orders for digital products or workbooks
• Improve our website, services, and coaching offerings
• Respond to inquiries and provide customer support
• Send marketing communications (only with your consent — see Section 8)
• Comply with legal obligations

We do not use your personal information to make automated decisions that significantly affect you, and we do not use coaching session content for marketing purposes without your explicit written consent.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Providers: We share information with third-party vendors who help us operate our business, including payment processors, scheduling platforms, digital product delivery systems, and email service providers. These vendors are contractually required to use your data only to perform services on our behalf.

Group Coaching Environments: If you participate in an SCC group coaching program, community forum, or live group video call, your name, likeness, and any information you voluntarily share will be visible to other participants. SCC is not responsible for how other group members use or disclose information you expose in these shared environments.

Legal Requirements: We may disclose your information if required to do so by law, court order, or valid legal process, or if we believe disclosure is necessary to protect the rights, safety, or property of SCC, our clients, or others.

Safety and Imminent Harm: If we have a reasonable belief that you or another person is in imminent danger of harm, we may disclose relevant information to emergency services or appropriate authorities.

Business Transfers: In the event SCC is sold, merged, or transfers its assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent: We may share your information for other purposes with your explicit written consent, such as testimonials or case studies.

5. Cookies and Tracking Technologies

Our website and digital product delivery platforms use cookies, web beacons, and similar technologies to enhance your experience, fulfill digital orders, and collect usage data.

Types of Technologies We Use:

• Essential Technologies — Required for the website to function, secure your account login, and process payment transactions.
• Fulfillment & Delivery Trackers — Used by our e-commerce integrations to generate, track, and secure your digital workbook download links.
• Analytics Cookies — Help us understand how visitors interact with our site (e.g., page views, traffic sources).
• Preference Cookies — Remember your settings and form inputs.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. We do not use cookies to track you across unrelated third-party websites for targeted advertising.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Client records and session-related information: retained for a minimum of 3 years following the end of your coaching engagement
• Payment and billing records: retained as required by applicable tax and accounting laws (typically 7 years)
• Website analytics data: retained in aggregated or anonymized form
• Marketing communications: until you unsubscribe or request deletion

When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission (HTTPS), access controls, and working only with reputable third-party vendors.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction: You may request a copy of the personal information we hold about you and ask us to correct any inaccuracies.

Deletion: You may request that we delete your personal information. We will honor such requests to the extent permitted by law. Note that we may be required to retain certain information for legal or business purposes.

Opt-Out of Marketing: You may opt out of marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us at scott.cait@shiningclaritycoaching.com. Opting out of marketing does not affect transactional communications related to your services.

Data Portability: Upon request, we will provide your personal information in a commonly used, machine-readable format where technically feasible.

Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at scott.cait@shiningclaritycoaching.com.

9. Children's Privacy

Our website, coaching services, and digital workbooks are intended strictly for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at scott.cait@shiningclaritycoaching.com.

10. Third-Party Links and Services

Our website may contain links to third-party websites, scheduling tools, payment platforms, or other external services. This Privacy Policy applies only to information collected by SCC. We are not responsible for the privacy practices of third-party platforms and encourage you to review their policies before sharing personal information with them.

11. Coaching Session & Community Confidentiality

Information shared during one-on-one coaching sessions is treated with strict professional discretion. We do not record video or audio sessions without your explicit prior consent. We do not share session content with third parties except as described in this policy.

Group Coaching Exception: If you participate in group coaching or public forums, you acknowledge that SCC cannot guarantee the privacy or confidentiality of information you share in front of other group participants. You agree to maintain strict confidentiality regarding other participants' identities and shared experiences.

Legal Status Reminder: Life coaches are not bound by HIPAA or the same statutory confidentiality protections as licensed mental health professionals. While we are committed to confidentiality as a professional standard, our communications are not legally privileged in the way that therapist-client communications are.

12. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, share, or sell
• The right to delete personal information we have collected from you (subject to exceptions)
• The right to opt out of the sale of your personal information — note: we do not sell personal information
• The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, contact us at scott.cait@shiningclaritycoaching.com. We will verify your identity before processing your request and respond within 45 days as required by law.

13. International Users

Our services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. For significant changes, we may also notify you directly via email or a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Shining Clarity Coaching
Email: scott.cait@shiningclaritycoaching.com
Phone: (406) 662-4066
Website: shiningclaritycoaching.com
Location: Montana, United States (mailing address available upon request)

By using our website or engaging with Shining Clarity Coaching's services, you acknowledge that you have read and understood this Privacy Policy.